2KRebel Exchange&Return Policy

I. Consumer Cancellation Rights You have the right to cancel your order within 14 days without giving any reason, except as noted in Section IV. This period starts the day after you receive the goods.

II. How to Cancel To cancel your order, notify us by email at info@2krebel.com. Upon receiving your cancellation, we will provide you with the return address and any specific return instructions.

III. Return Requirements

  • Return the items in their original, unused condition with original packaging within 14 days of cancellation.
  • Follow the return instructions provided with your order, including any guidelines for return shipping.

IV. Non-Eligibility for Return

  • Orders cannot be returned or exchanged if the wrong size/style was selected at the time of purchase and the items show no signs of quality issues.
  • Used items are not eligible for return or exchange.
  • We define quality issues as manufacturing defects or items that differ from their description on our website. Examples include, but are not limited to, missing components or visible damage that occurred during shipping.

V. Return Shipping Costs

  • Customers are responsible for the return shipping costs unless the return is due to our error (e.g., damaged or incorrect items).

VI. Refunds

  • We will process your refund within 14 days of receiving the returned items, provided they meet our return criteria.
  • Refunds will include the cost of the item(s) returned but not the original shipping cost unless the return is due to our error.

VII. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, contact us immediately at info@2krebel.com for assistance. Please provide your order number, a description of the issue, and photos of the damaged or incorrect item. We will guide you on how to send these photos and the next steps.

VIII. Customer Support

  • For further inquiries or assistance with returns, please contact our customer service at info@2krebel.com.

IX. Proof of Purchase

  • A proof of purchase, such as an order number or receipt, is required for all returns and exchanges.

Thank you for choosing 2KRebel Nails. We are committed to providing you with high-quality products and a seamless shopping experience.